Layby Terms & Conditions

Minimum Purchase & Deposit
Layby is available on purchases of $100 or more. All layby orders require a minimum 20% deposit at the time of purchase.

Payment Terms
Layby purchases must be paid in full within 60 days of the original purchase date. It is the customer’s responsibility to ensure payments are made on time and the order is collected within the agreed timeframe. Goods can be held for the duration of the agreed layby term, or longer by prior negotiation.

Ownership
All layby goods remain the property of The Alfresco Room until paid in full.

Cancellation by You
Layby orders may be cancelled by you at any time during the layby period. In this case, you will be entitled to a refund of amounts paid, less a 20% termination and restocking fee based on the total value of the layby item(s) being cancelled. The 20% fee is retained by The Alfresco Room upon cancellation. Photo identification is required to process any cancellation. Refunds will be issued via the original payment method or bank transfer only.

Non-Payment or Non-Collection
Failure to make payments when due, or collect your order within the holding period, may be treated as cancellation of the layby. We will attempt to contact you prior to cancellation as a courtesy; however, if we are unable to reach you or no alternative arrangements are made, the layby may be automatically cancelled after 90 days. In the event of cancellation due to non-payment or non-collection, the 20% termination fee will be retained, and any remaining balance paid will be refunded.

General Conditions
Layby is not available for online purchases. Layby items cannot be modified once processed. Customer contact details may be updated at any time, and replacement receipts can be issued upon request with valid photo identification. Layby terms may vary during specific promotions or events.